About us 🏢

Solvento is the Fintech that is building payment and credit infrastructure for the on-the-road freight industry in Mexico. Solvento's platform uses Artificial Intelligence to validate PODs, invoices, and accessorial charges, helping to reduce errors and fraud in freight payments. Solvento offers carriers the option to collect their invoices automatically and immediately, helping companies attract and retain the best carriers while optimizing working capital for all stakeholders.

Location 📍

Our offices are located in Mexico City in Montes Urales.

We are situated in one of the most vibrant streets of Lomas de Chapultepec, where the corporate offices of leading companies in the financial sector are located.

We are just a few minutes away from the best residential and commercial areas of the city such as Lomas de Chapultepec, Polanco, La Condesa and La Roma.

The culture at Solvento  💖

The beliefs, philosophies and principles that drive us every day.

1. We are hungry

For us Solvers, being hungry means we have an insatiable passion for excellence and continual growth.

We are constantly driven to be better, taking advantage of our creativity to innovate and discover more effective ways to make a positive impact.

1. We are agile

Agility is all about getting things done with unwavering determination and speed.

Our primary focus revolves around seeking on how things can be done, fostering optimism, mastering the art of prioritization, and relentlessly finding answers to overcome obstacles in a professional and efficient manner.

1. We are team players

We put the team's success above individual achievements, setting aside egos. We actively promote and back each other with unwavering trust and respect, recognizing these as the foundation of our collaboration.

Tu misión Customer Experience Analyst..

Ejecutar estrategias enfocadas a la satisfacción del cliente para lograr la retención, satisfacción y crecimiento de revenue. Creando y garantizando el escalamiento de solicitudes para generar el uso continuo de los mismos. Ser responsable de analizar el comportamiento de la cartera de clientes asignada y desarrollar tácticas enfocadas en mejorar la experiencia del cliente.

💼 Responsabilidades principales 💼

1. Dar servicio a la cartera de clientes asignada a través de la aplicación de onboardings y sesiones de entrenamiento.
2. Aplicar encuestas de satisfacción a los clientes y monitorear resultados.
3. Mantener de manera eficiente y efectiva la comunicación con clientes internos y externos unificando el tono y manteniendo registro de cada punto de contacto en el CRM.
4. Identificar y calendarizar los puntos importantes a seguir con cada cliente para dar seguimiento (renovación de contrato, check-in rutinario, % de utilización del crédito, etc.)
5. Dar seguimiento a actualización de documentos, renovación y actualización de contratos de clientes.
6. Conocimiento y entendimiento profundo de la plataforma y de los productos.
7. Aumento de retención de clientes y tasas de uso/dispersión.

Experiencia y habilidades 🎓

• Preferiblemente licenciatura de administración de empresas o similar.
• Experiencia laboral de al menos 1 año como Customer Success o en el área de ventas en contacto directo con el cliente.